PLEASE NOTE: FREE RETURNS ARE NOT POSSIBLE; THEY ARE SUBJECT TO COSTS.

EXCHANGES ARE ALSO POSSIBLE (maximum 1 time). To do so, send an email to contact@brothrwear.com

Returns
Can I return my order? Yes, that is possible.

If you are not satisfied with the products you ordered, you can return them within 30 days of shipment.

In this case, the order must meet the following conditions:

1. The order includes all associated parts and components, and the packaging is undamaged, as is the original product.
2. The product has been used normally; damage caused by careless use is excluded.
3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.
4. We reserve the right to charge the customer for shipping costs.
5. Returns are processed within 7 business days. If the conditions have been met, the return will be officially accepted within this period.

We reserve the right to refuse returns if we suspect that the products have been used or damaged by the customer.

How can I return my order?
If your order meets the conditions above, you can send an email to contact@brothrwear.com. We will create a return shipment and guide you through the process. 

Please note that you will only receive a refund once the product meets the requirements stated above and we have received and processed the package.
(The maximum waiting time for this is 7 days)

CANCELLATIONS

The consumer has the right of withdrawal in accordance with the following provisions if the consumer is a natural person entering into a legal transaction for purposes that are predominantly outside their business or professional activity:

A. CONDITIONS FOR WITHDRAWAL
Right of withdrawal
The withdrawal period expires 14 days after the day on which you or a third party designated by you, other than the carrier, physically takes possession of the last item.

Because we work with a fully automated system, orders are processed immediately after they are placed. Therefore, we can only interrupt the shipping process upon delivery, and a refund after receipt of the goods is not possible.

To exercise your right of withdrawal, you must inform us (Prestigefootwear) of your decision to withdraw from the agreement by means of an unequivocal statement (for example, by email). The withdrawal takes place once we have received the goods. The costs of returning the goods are borne by the buyer.

Registration for shipments in transit
Because our goods are shipped from Asia, transit times may be longer than usual. If the goods are already in transit, cancellation is not possible. Therefore, please wait until you have received the goods and then return them to us. You may, of course, notify us of your cancellation in advance. To ensure that we can process your refund as quickly as possible, we ask you to send us proof of shipment.

Consequences of withdrawal
If you withdraw from the agreement, we will refund all payments you have made up to that point, excluding delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us) without undue delay and in any event no later than fourteen days after we have been informed of your decision to withdraw from the agreement. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement.